Shipping policy
Triple Squish Co. Shipping Policy
We currently ship orders within the United States.
Processing Times
Orders are typically processed and prepared for shipment within 1–3 business days unless otherwise stated in the product listing.
Processing time is separate from carrier transit time.
Orders placed on weekends or holidays will generally begin processing on the next business day.
Shipping Rates
Shipping charges are calculated and displayed at checkout based on the items in your order, package weight, destination, and available shipping method.
Any promotional or free-shipping offers will be subject to the specific terms stated with that promotion.
Delivery Estimates
Estimated delivery dates provided at checkout are estimates only and are not guaranteed.
Once an order has been transferred to the shipping carrier, transit times may be affected by weather, carrier delays, transportation disruptions, holidays, or other circumstances outside our control.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order.
If you notice an address error, contact us as soon as possible at triplesquishco@gmail.com. We cannot guarantee that changes can be made after an order has entered processing or has been shipped.
Additional shipping charges resulting from an incorrect or incomplete customer-provided address may be the responsibility of the customer.
Lost, Delayed, or Damaged Packages
If your order appears to be lost, significantly delayed, or arrives damaged, please contact us promptly at triplesquishco@gmail.com with your order number and any relevant photographs or information.
We will review the situation and, when appropriate, assist with available carrier claims or other reasonable remedies.
Triple Squish Co. is not responsible for carrier delays or events outside our reasonable control, but we will make reasonable efforts to help resolve shipping issues.
Damaged Items
If an item arrives damaged, please contact us as soon as possible and include:
- Your order number
- Photographs of the damaged item
- Photographs of the packaging
- A brief description of the issue
Please retain the item and packaging until the issue has been reviewed, as they may be required for a carrier claim.
Multiple Shipments
In some cases, items from the same order may ship separately. If this occurs, you may receive more than one tracking number.
Contact
Questions about shipping may be sent to:
Triple Squish Co.
triplesquishco@gmail.com