Refund policy
We want you to be satisfied with your purchase. Eligible items may be returned within 14 calendar days of delivery.
Return Eligibility
To be eligible for a return, an item must be unused, unworn, unwashed, unaltered, and in the same condition in which it was received, with original tags, packaging, and accessories when applicable.
Please contact us before sending any item back so we can review the return and provide return instructions. Returns sent without prior authorization may not be accepted.
Items That Cannot Be Returned
The following items are not eligible for return:
- Slime, opened slime, or other opened consumable or hygiene-sensitive products
- Custom, personalized, made-to-order, or altered items
- Clearance items or items specifically marked Final Sale
- Digital products or downloadable items
- Gift cards
- Items that have been used, worn, washed, altered, damaged after delivery, or are missing original parts or packaging
Craft Supplies, Blanks & Destash Items
Eligible craft supplies, blanks, components, and destash merchandise may be returned within the 14-day return window if they are unused, unaltered, and in their original condition and quantity.
Materials that have been cut, engraved, sublimated, painted, glued, heat-pressed, assembled, or otherwise used are not eligible for return.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If an item is damaged, defective, or incorrect, contact us as soon as possible and include your order number and clear photos of the item and packaging.
We will review the issue and, when appropriate, arrange a replacement, refund, or other resolution.
Return Shipping
Unless the return is due to an error by Triple Squish Co. or an item is confirmed damaged or defective upon arrival, the customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless required by law or the return resulted from our error.
We recommend using a trackable shipping method for returns. Triple Squish Co. is not responsible for return packages that are lost in transit.
Refunds
Once an approved return is received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method.
Processing times after a refund is issued may vary depending on your bank or payment provider.
Exchanges
Because inventory may be limited or one-of-a-kind, we do not guarantee direct exchanges.
When appropriate, the fastest option may be to return the eligible item and place a new order for the replacement item.
Contact
To request a return or report an order issue, contact:
Triple Squish Co.
Email: hello@triplesquishco.com
Please include your order number whenever possible.